Privacy Policy

Prescient Labs ("we," "us," or "our") is a process mining company dedicated to helping organizations optimize operations through data analysis and automation. We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (prescientlabs.ai), use our services, or interact with us in any way.By accessing or using our website, services, or products (collectively, the "Services"), you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect information to provide and improve our process mining solutions, which involve analyzing operational data to deliver insights and drive efficiency. The types of information we may collect include:Personal Information

• Contact Details: Name, email address, phone number, job title, and company information when you sign up for a demo, subscribe to newsletters, contact us via forms, or book a consultation.

• Account Information: Username, password, and preferences if you create an account to access premium features, such as our AI-powered tools.

• User Interactions: Details from inquiries, feedback, or engagements with our content or team profiles.

Non-Personal Information

• Usage Data: Automatically collected data such as IP address, browser type, device information, pages visited, time spent on pages, and interactions with site features.

• Process and Operational Data: When using our Services, we may collect anonymized or aggregated data from your organization's workflows, including metrics on efficiency and optimizations. This helps us quantify the impact of our solutions.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to track user behavior, such as navigation and feature usage.

We do not collect sensitive personal information (e.g., racial or ethnic origin, health data) unless explicitly provided and necessary for our Services, and only with your consent.

2. How We Collect Information

• Directly from You: Through forms, emails, demos, or site interactions.

• Automatically: Via server logs, analytics tools (e.g., Google Analytics), and tracking pixels as you browse our site.

• From Third Parties: From partners or service providers (e.g., payment processors for subscriptions) or publicly available sources, such as social media profiles if you engage with us there.

• From Your Organisation: In process mining, we may receive data uploads or integrations from your systems to analyze workflows and provide insights, always with your authorisation.

3. How We Use Your Information

We use your information to deliver our core value: optimising operations through process mining and automation. Specific uses include:

• Providing Services: To analyse process data for optimisations, generate reports on efficiency, and support data-driven features.

• Improving Our Offerings: To refine our tools based on usage patterns and enhance user experience.

• Marketing and Communications: To send updates on new features, personalised demos, or industry insights.

• Analytics and Insights: Aggregating data to measure impacts, like efficiency gains, while ensuring individual privacy through anonymisation.

• Compliance and Security: To detect fraud, comply with legal obligations, and protect against unauthorised access.

• Support: To respond to inquiries and foster trust in our expertise.

We do not use your data for unrelated purposes without consent.

4. Sharing Your Information

We may share your information in limited circumstances:

• With Service Providers: Third-party vendors (e.g., cloud hosting like AWS, analytics tools) who assist with process mining, data storage, or marketing, bound by confidentiality agreements.

• For Business Purposes: In mergers, acquisitions, or asset sales, where your data may transfer to the new entity.

• With Your Consent: For integrations with your tools or sharing insights within your organization.

• Legally Required: To comply with laws, subpoenas, or government requests.

• Anonymised Data: Aggregated, non-identifiable data for research or benchmarking (e.g., industry reports on process improvements).

We do not sell your personal information.

5. Data Security

We prioritise security to protect your data, especially operational insights:

• Measures: Encryption (e.g., TLS for transmissions), access controls, regular audits, and secure storage.

• Process Mining Safeguards: Data is pseudonymized where possible, and access is limited to authorised personnel.

• Incident Response: In case of a breach, we will notify affected users promptly as required by law.

Despite our efforts, no system is infallible; we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location (e.g., GDPR for EU users, CCPA for California residents), you may have rights including:

• Access: Request a copy of your data.

• Correction: Update inaccurate information.

• Deletion: Remove your data, subject to legal obligations.

• Opt-Out: From marketing emails or cookie tracking (via browser settings or our "Do Not Track" support).

• Portability: Receive your data in a transferable format.

• Objection: To certain processing, like automated decision-making in insights.

To exercise rights, contact us at privacy@prescientlabs.ai. We respond within 30 days (or as required by law).

7. Cookies and Tracking Technologies

We use cookies for essential functions (e.g., session management) and analytics (e.g., tracking interactions). You can manage preferences via our cookie banner or browser settings. Third-party tools may set their own cookies; review their policies.

8. International Data Transfers

If you're outside the US/UK (where our servers are based), your data may transfer internationally. We use safeguards like Standard Contractual Clauses to ensure protection.

9. Children's Privacy

Our Services are not for children under 16. We do not knowingly collect their data; if discovered, we delete it promptly.

10. Changes to This Policy

We may update this policy to reflect changes in our practices.

11. Contact Us

For questions or concerns, reach us at:
Prescient Labs
Email: privacy@prescientlabs.ai